❓ Frequently Asked Questions
Answers to all your questions about ibaji
From opening an account and depositing via bKash, to claiming bonuses and safe gaming — detailed answers to ibaji's most common questions, all in one place.
This FAQ page was created to make your ibaji experience smooth and enjoyable at all times. Below, the most frequently asked questions from Bangladeshi players are organized into five sections: account registration, deposits and withdrawals, how to play games, bonus terms, and responsible gaming. If you do not find the answer to your question here, our 24/7 Bengali live chat support is always by your side.
Account and Registration
To open an account at ibaji, you will need an active mobile number, a valid email address, and your correct personal details. The registration process is fully available in Bengali and can be completed in just a few minutes. Please note that you must be at least 21 years old to open an account at ibaji.
No. Under ibaji's policy, each person may hold only one account. If multiple accounts are opened using the same name, mobile number, or device, all of those accounts may be suspended and any deposited funds may be forfeited. This rule is strictly enforced to ensure honest and responsible gaming.
Use the "Forgot Password?" option on the login page and an OTP (OTP) will be sent to your registered email or mobile number. You can then use that code to set a new password. The entire process usually takes under 2 minutes. For any issues, contact our 24/7 live chat support.
ibaji uses KYC verification to ensure secure transactions. Identity verification may be requested for large withdrawals or when unusual activity is detected. Verification is typically completed by uploading a photo of your National ID (NID) or birth certificate.
Yes, absolutely. The ibaji website is mobile-friendly and works easily on any smartphone or tablet. Opening an account, depositing and withdrawing funds, and playing games can all be done from a mobile browser. ibaji works well on all devices commonly used in Bangladesh.
Deposits and Withdrawals
When you deposit to ibaji from bKash, the funds typically appear in your account within a few seconds to 5 minutes. The minimum deposit amount is ৳200. If there is a delay for any reason, share the transaction reference number in our live chat for a quick resolution.
ibaji supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, and Upay. Transactions are also possible through Dutch-Bangla Bank, City Bank, and BRAC Bank. The minimum deposit amount is ৳200 for all methods.
Withdrawal requests from ibaji are typically processed in just 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. To ensure fast processing, make sure your correct payment details are saved in your account in advance.
ibaji generally does not charge any additional platform fees on deposits or withdrawals. However, bKash, Nagad, or bank payment providers may apply a small charge according to their own policies, which is outside ibaji's control. Contact live chat for the latest information.
Yes, the process for deposits and withdrawals through Nagad is the same as bKash. After submitting a request, the money usually reaches your Nagad account within 5 to 30 minutes. The minimum withdrawal is ৳1,000 and the minimum deposit is ৳200 — the same for both methods.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to your ibaji account and go to the cricket section. Bets can be placed both before and during a match. Various markets are available — match result, over totals, wicket bets, and more. See the cricket page after logging in for details on the minimum bet amount.
ibaji has hundreds of slot games from top providers including PG Soft, Pragmatic Play, and JILI. Popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are easy to find. Every game works well on both mobile and desktop platforms.
Yes, ibaji's live casino section can be fully enjoyed on mobile. Live dealer games from Evolution Gaming and Ezugi are available in real-time streaming. With a good internet connection, live roulette, live blackjack, and live baccarat should run without issues.
RTP (Return to Player) is a theoretical percentage representing how much of total wagers a slot or casino game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — but this is not a guarantee for short sessions; it is an average figure across millions of spins.
ibaji uses software only from established and trusted game providers whose games use certified random number generators (RNG). This ensures that the outcome of every spin or round is completely independent and unbiased. Fair play is an integral part of ibaji's core principles.
Bonuses and Promotions
ibaji's welcome bonus is a 200% bonus on your first deposit, up to a maximum of ৳8,000. That means if you deposit ৳4,000, you can start playing with a total of ৳12,000. The bonus is automatically added at the time of your first deposit after opening an account.
The wagering requirement for ibaji's welcome bonus is 25x. This means you must complete betting equal to 25 times the bonus amount before the bonus funds can be withdrawn. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.
You automatically become part of the VIP program as soon as you open an account at ibaji. By playing regularly, you can move up from Bronze to Silver, and from Silver to Gold tier. Weekly cashback goes up to 0.4% at Bronze, up to 0.8% at Silver, and up to 1.2% at Gold.
Yes, ibaji runs special promotions on various occasions — such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and cricket tournament seasons. These offers are available for a limited time. Check ibaji's promotions page or live chat support regularly for the latest promotions.
A bonus may be cancelled in certain situations — such as using multiple accounts, violating bonus terms and conditions, or attempting to withdraw before completing the wagering requirement. The full bonus terms and conditions are available in detail on ibaji's terms and conditions page.
Security and Responsible Gaming
ibaji uses SSL encryption to protect your personal information and financial data. This means all your information is exchanged through a secure encrypted channel that is unreadable to third parties. ibaji never sells your information to third parties.
You must be at least 21 years old to register and play at ibaji. Keeping minors away from gambling is a firm commitment of ibaji. If there is an issue verifying your age, your account may be temporarily suspended.
ibaji takes responsible gaming very seriously. If you feel that gaming is negatively affecting your daily life or financial situation, notify our support team immediately. We will help you set up self-exclusion or deposit limits.
Self-exclusion is a feature that allows you to temporarily or permanently close your ibaji account for a set period of time. To activate it, contact us via live chat or email. During self-exclusion, you will not be able to log in to your account or place bets.
There are two main ways to reach ibaji support: 24/7 Bengali live chat and email — [email protected]. Through live chat, you can speak directly in Bengali and most issues are resolved within minutes. There is no phone or WhatsApp number.
For any parental control requests at ibaji, please contact our support team. We provide full assistance to prevent access by unregistered individuals. For more information on responsible gaming, please visit our responsible gaming page.
Still have questions? Contact support
Our Bengali-speaking support team is ready to answer any of your questions seven days a week, twenty-four hours a day. Get an immediate response in live chat.
24/7 Live Chat (in Bengali)